A Business that Stands Behind its Product…

I meant to write about this but kind of forgot ’til now…

Lock-It guitar straps.  Try ‘em!  Adam turned me onto this company.  I needed a new strap for a guitar I bought a year ago so I went with Adam’s recommendation and tried a new product from a new company.  The Lock-It guitar strap has a locking mechanism built into either end of the strap.  In the past, a person would have to buy new hardware and perhaps drill into his guitar to use a strap lock system.  But with Lock-It that’s not necessary anymore; you don’t need to alter your guitar just to keep it from falling out of the strap. 

BUT (you just knew there was a “but” coming)…

When we play with the full band Adam and I get to cut loose a bit and play our electric guitars.  Tons o’ fun!  When I tried the Lock-It strap on my electric guitar (which happens to be a Les Paul) it didn’t exactly work as planned.  The combination of the angle at which I hold my guitar and the weight of the guitar itself caused the Lock-It mechanism to break.  In fact, when we played at O’Gara’s Garage on St. Patrick’s Day I had to reverse the strap (top to bottom) because it had finally broken entirely.  I almost dropped my Les Paul during that show!  Not good!

Here’s where the story gets better.  I called Willie’s American Guitar – where I bought the strap – and asked about a refund/replacement.  They said they’d just replce it for me but they were sold out at the moment.  I guess these things are getting quite popular.  I sent an email the the Lock-It company and told them about my predicament.  I was a bit worried that I’d get the standard, 21st century corporate response:  ”that’s not our problem, sir.”  I mean, it’s not like companies stand behind their products anymore.  That’s why they always try to sell extended warranties, protection plans, insurance against normal wear-and-tear, blah, blah, and/or blah.  But not Lock-It!

I received a reply the next day from the owner of the company and he was surprised and concerned that his strap had, in fact, failed.  To make a long story short, I sent the strap to Lock-It and got it back within a week, broken parts fully replaced. 

So I learned a few things:  1) the Lock-It strap isn’t exactly the best option for use on my Les Paul, 2) the Lock-It strap works great at home on my Strat (no wonder Adam uses this strap on his Strat), & 3) the Lock-It company stands behind their product!  They get a full 5 Stars from WCB!!   Thanks, Lock-It.